At a Glance

This summary is provided for convenience. The full Privacy Policy below still applies.

• Webbcall collects account, authentication, call metadata, caller ID, virtual number, credit, payment, billing, device, browser, support, and abuse-report information.
• Webbcall does not intentionally record or store call audio in the current product. Real-time call audio is transmitted through your browser, Twilio, carriers, and telecommunications networks.
• Webbcall uses information to provide calls, authenticate accounts, verify caller IDs, manage credits and virtual numbers, process payments, prevent abuse, support users, secure the service, and comply with law.
• Webbcall may share information with providers such as Twilio, Supabase, Dodo Payments, Google Sign-In, hosting or proxy providers, carriers, payment networks, regulators, law enforcement, and professional advisers where needed.
• Webbcall does not currently sell personal information or share it for cross-context behavioral advertising.
• Webbcall uses cookies, local storage, session storage, and service worker cache for sign-in, app behavior, local call history, offline fallback, and service protection.

1. Introduction

Webbcall is a browser-based voice calling application that lets users place outbound calls, manage prepaid calling credits, verify personal caller ID numbers, purchase virtual numbers, and use the shared Webbcall caller ID.

This Privacy Policy explains how DevX100 doing business as Webbcall ("Webbcall", "we", "us", or "our") collects, uses, shares, retains, and protects personal information when you access or use Webbcall, including the website, progressive web app, APIs, calling features, payment flows, support channels, and related services.

If you use Webbcall on behalf of a company or other organization, "you" includes both you and that organization.

2. Information We Collect

2.1 Account and Authentication Information

We collect information used to create, authenticate, and manage your Webbcall account, including:

• Email address.
• User ID and account identifiers.
• Name or display name, if provided through your account or Google Sign-In.
• Google account profile information made available through the sign-in process.
• Authentication session information, tokens, and related security data handled through Supabase Auth.
• Account status and account settings, where available.

2.2 Calling and Telecommunications Information

When you use Webbcall to place calls, we collect and process information needed to authorize, route, rate, bill, and secure the call, including:

• Destination phone number.
• Caller ID selected for the call, including the shared Webbcall caller ID, verified personal numbers, or purchased virtual numbers.
• Call intent identifiers and Twilio call identifiers.
• Call status, timestamps, duration, completion state, and error information.
• Country, region, pricing, rate, billing, and volume usage information.
• Webhook and idempotency records used to prevent duplicate billing and process provider events reliably.

Webbcall currently does not intentionally record or store call audio. Your browser microphone audio is used in real time to place calls through Twilio and telecommunications networks. Twilio, carriers, and other communications providers may process call audio and signaling data as required to transmit the call. If Webbcall later adds call recording, voicemail, transcription, or similar features, Webbcall will update this Privacy Policy before those features are enabled.

2.3 Caller ID Verification and Virtual Number Information

To support caller ID verification, fraud prevention, and virtual number services, we collect:

• Phone numbers you submit for verification.
• Verification request status, timestamps, and related records.
• Twilio Verify and outgoing caller ID activation information, such as verification status, validation call identifiers, and activation status.
• Purchased virtual numbers, Twilio number SIDs, country code, purchase date, monthly cost, renewal date, cancellation or release records where applicable, and related credit transactions.

2.4 Credits, Payments, and Billing Information

Webbcall uses prepaid credits for calls, verification charges, and virtual number charges. We collect:

• Credit balance.
• Credit transaction history, including additions, deductions, type, description, and date.
• Payment identifiers, purchase amount, credit amount, payment status, and payment method label.
• Product ID, checkout amount, and metadata used to associate a payment with your Webbcall account.
• Name and email used to create a checkout session.
• Invoice or tax information if you request an invoice or if required by law or the payment provider.

Payments are processed by Dodo Payments. Webbcall does not store complete card numbers, bank account numbers, CVV codes, or full payment credentials on our own servers.

2.5 Device, Browser, and App Information

We may collect technical information automatically when you use Webbcall, including:

• IP address.
• Browser type and version.
• Device type, operating system, and approximate location derived from IP address or calling destination.
• User agent, request path, HTTP method, timestamps, and security logs.
• Service worker and cache information needed for offline and progressive web app behavior.
• Browser microphone permission status and available audio output device information used by the call interface.

Webbcall stores a small call history in your browser local storage so recent calls can be shown on your device. This local history is stored on your device unless it is synced or submitted through another feature. Webbcall also uses session storage to remember whether you dismissed the app install prompt.

2.6 Support, Abuse, and Legal Communications

If you contact us, report abuse, respond to an investigation, or communicate with us about the service, we collect the information you provide, such as contact details, complaint details, call details, attachments, and correspondence.

We may also receive information from call recipients, carriers, Twilio, payment providers, fraud prevention services, law enforcement, regulators, or other third parties when they report abuse, disputes, payment issues, security issues, or legal requests.

3. How We Collect Information

We collect information:

• Directly from you when you sign in, enter phone numbers, buy credits, verify caller IDs, purchase numbers, place calls, or contact us.
• Automatically from your browser, device, cookies, local storage, service worker cache, logs, and API requests.
• From service providers such as Supabase, Twilio, Dodo Payments, hosting providers, and proxy or security infrastructure.
• From telecommunications providers, carriers, call recipients, complainants, regulators, or law enforcement where relevant to abuse, routing, disputes, compliance, or security.

4. How We Use Information

We use personal information to:

• Provide, operate, secure, and improve Webbcall.
• Authenticate users and maintain account sessions.
• Authorize calls and prevent unauthorized caller ID use.
• Route calls through Twilio and telecommunications networks.
• Verify personal caller ID numbers.
• Provision, renew, cancel, or release virtual numbers.
• Calculate rates, deduct credits, process billing events, and maintain transaction history.
• Process payments and reconcile payment webhooks.
• Detect, investigate, prevent, and respond to fraud, spam, caller ID misuse, traffic manipulation, security incidents, abuse complaints, and policy violations.
• Provide support and respond to requests.
• Maintain service reliability, debugging, logs, backups, and audit records.
• Enforce our Terms of Service and Acceptable Use Policy.
• Comply with applicable law, carrier requirements, court orders, regulatory requests, tax obligations, accounting obligations, and lawful law enforcement requests.

5. Legal Bases for Processing

Where privacy laws such as the GDPR or UK GDPR require a legal basis, we rely on one or more of the following:

• Contract: to provide Webbcall, authenticate you, route calls, process payments, manage credits, and provide account features.
• Legitimate interests: to secure the service, prevent fraud and abuse, maintain reliable billing, debug errors, improve the product, respond to complaints, and protect users, recipients, carriers, providers, and the public.
• Legal obligation: to keep tax, accounting, fraud prevention, telecommunications, security, and compliance records where required.
• Consent: where required for optional features, marketing communications, cookies or similar technologies that require consent, call recording if ever introduced, or other legally consent-based processing.

You may withdraw consent where consent is the legal basis, but withdrawal will not affect processing that occurred before withdrawal or processing based on another lawful basis.

6. Sharing and Disclosure

We do not sell personal information.We also do not share personal information for cross-context behavioral advertising.

We may disclose information to:

• Telecommunications providers and carriers, including Twilio, to route calls, verify phone numbers, provision virtual numbers, receive call status events, prevent abuse, and comply with carrier requirements.
• Payment providers, including Dodo Payments, to create checkout sessions, process payments, handle taxes, detect fraud, and manage payment disputes.
• Supabase, to provide authentication, database, session, and security infrastructure.
• Hosting, proxy, security, and infrastructure providers, such as Vercel, Cloudflare Workers, or similar providers, if configured for deployment, routing, security, or API protection.
• Google, when you choose Google Sign-In.
• Support, analytics, security, audit, accounting, legal, tax, and professional service providers, if used.
• Call recipients and telecommunications networks, because your selected caller ID or a Webbcall-managed caller ID may be displayed to recipients and carriers as part of the call.
• Law enforcement, regulators, courts, government authorities, carriers, payment networks, or third parties when we believe disclosure is required or appropriate for legal compliance, fraud prevention, abuse response, safety, or protection of rights.
• A buyer, successor, or other party in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality or privacy protections.

7. Providers and Subprocessors

Your use of Webbcall may involve third-party providers and subprocessors with their own terms and privacy practices. Current or expected providers include:

• Twilio for voice calling, phone verification, caller ID activation, call status callbacks, abuse prevention, and virtual number services.
• Supabase for authentication, database, session, and security infrastructure.
• Dodo Payments for checkout, payment processing, taxes, fraud checks, and related payment services.
• Google for Google Sign-In when you choose that sign-in method.
• Vercel, Cloudflare Workers, or similar hosting, proxy, and infrastructure providers used to run, secure, route, or protect Webbcall.

These providers may process personal information as independent controllers, processors, service providers, or subprocessors depending on the context and applicable law.

8. Cookies, Local Storage, and Similar Technologies

Webbcall uses cookies, local storage, session storage, service worker cache, and similar technologies to:

• Keep you signed in.
• Authenticate API requests.
• Protect accounts and prevent abuse.
• Remember progressive web app install prompt choices.
• Store recent call history locally on your device.
• Provide offline fallback pages and app shell assets.

You can control cookies and local storage through your browser settings. Clearing them may sign you out, remove local call history, reset install prompt preferences, or affect app functionality.

9. Data Retention

We keep personal information as long as reasonably needed to provide Webbcall, maintain accounts and credits, process calling and billing records, handle disputes, prevent fraud and abuse, protect security, meet provider or carrier requirements, comply with law, maintain backups, or preserve legal claims.

Unless information is manually deleted, removed through product features, cleared from your browser, or deleted in response to a verified legal request, Webbcall may retain records as needed for these purposes. Current retention is based on operational, legal, security, billing, telecom, tax, accounting, dispute, chargeback, abuse-prevention, and backup needs rather than a fixed automatic deletion schedule.

Browser local storage and service worker cache are retained on your device until you clear them, the browser removes them, the app overwrites them, or the service worker updates them.

10. Security

We use reasonable technical and organizational safeguards designed to protect personal information, including authentication controls, server-side service credentials, row-level access controls in Supabase, webhook signature validation where applicable, trusted proxy authentication, security logging, and provider security controls.

No internet, telecommunications, or payment system is completely secure. You are responsible for protecting your account, email, devices, browser sessions and credentials.

11. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access personal information we hold about you.
• Correct inaccurate personal information.
• Delete personal information, subject to legal, billing, security, abuse-prevention, telecom, tax, and backup exceptions.
• Receive a portable copy of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of sale or sharing of personal information where applicable.
• Limit use and disclosure of sensitive personal information where applicable.
• Appeal a privacy rights decision where applicable law provides an appeal right.
• Lodge a complaint with a privacy regulator or data protection authority.

To exercise rights, contact us at pratham@webbcall.com. We may need to verify your identity before responding. If you use an authorized agent, we may request proof of authorization and may also ask you to verify your identity directly.

12. California and US State Privacy Notice

This section applies to residents of California and other US states with comprehensive privacy laws where those laws apply to Webbcall.

In the last 12 months, Webbcall may have collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, user ID, IP address, account identifiers, and payment identifiers.
• Customer records information, such as billing records, payment history, and transaction history.
• Commercial information, such as credits purchased, credits used, virtual numbers purchased, call charges, and payment status.
• Internet or other electronic network activity information, such as logs, user agent, session information, API requests, app interactions, and service worker or cache behavior.
• Geolocation information, limited to approximate location derived from IP address, destination country or region, or telecommunications routing data. Webbcall does not intentionally collect precise GPS location in the current product.
• Audio information, limited to real-time call audio transmitted through your browser, Twilio, and telecom networks. Webbcall does not intentionally store call audio in the current product.
• Inferences, limited to operational inferences such as fraud risk, abuse indicators, pricing region, or calling usage patterns.
• Sensitive personal information, where applicable, such as account login/session credentials and payment information handled by payment providers. Webbcall uses sensitive personal information only as necessary to provide the service, process transactions, secure accounts, prevent fraud, and comply with law.

We collect these categories from you, your browser or device, service providers, payment providers, telecommunications providers, call recipients or complainants, carriers, and legal or regulatory sources.

We use these categories for the business and commercial purposes described in this Privacy Policy, including account management, calling, billing, payment processing, fraud prevention, abuse investigation, security, support, compliance, and service improvement.

We disclose these categories to the categories of recipients described in this Privacy Policy.

Webbcall does not currently sell personal information or share personal information for cross-context behavioral advertising. If we begin doing so, we will update this Privacy Policy and provide required opt-out controls.

We will not unlawfully discriminate against you for exercising privacy rights.

13. International Transfers

Webbcall, its providers, telecommunications networks, and payment providers may process information in countries other than your country of residence. These countries may have privacy laws different from those in your jurisdiction. Where required, we use appropriate legal mechanisms for international transfers, such as contracts, data processing terms, standard contractual clauses, or other legally recognized safeguards.

14. Children's Privacy

Webbcall is intended only for users who are at least 18 years old. We do not knowingly collect personal information from minors or knowingly allow minors to create accounts or use Webbcall. If you believe a minor has provided personal information to Webbcall, contact us at pratham@webbcall.com.

15. User Responsibilities

You are responsible for:

• Providing accurate account and billing information.
• Using caller IDs lawfully.
• Obtaining any consent required before calling, recording, monitoring, or collecting information from another person.
• Complying with telecommunications, marketing, privacy, recording, consumer protection, and anti-spam laws.
• Not entering, transmitting, or collecting sensitive information through Webbcall unless you have a lawful basis and all required permissions.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new "Last Updated" date. If changes are material, we will provide notice where required by law or where reasonably practicable.

17. Contact

Business: pratham@webbcall.com

Support: support@webbcall.com

Abuse: abuse-report@webbcall.com

Legal owner: DevX100

Address: DevX 100 webbcall Bangalore, Bangalore; Karnataka 560048, IN tel: +91.9068292162, devx100ai@gmail.com