WebbCall

Webbcall Legal

Webbcall Acceptable Use Policy

Rules for lawful, wanted, and responsible use of Webbcall calling features.

Last Updated: 7/1/2026

At a Glance

This summary is provided for convenience. The full Acceptable Use Policy below still applies.

  • Use Webbcall only for lawful, wanted, transparent, and authorized communications.
  • Do not use Webbcall for spam, scams, fraud, harassment, threats, spoofing, impersonation, robocalls, traffic pumping, short-duration abuse, or carrier abuse.
  • You must have any required consent, honor opt-outs and do-not-call rules, identify yourself accurately, and keep consent records where required.
  • Use only caller IDs you are authorized to use through Webbcall. Do not claim ownership of the shared Webbcall caller ID.
  • Telemarketing, high-volume calling, automated calling, political calling, debt collection, healthcare, financial, legal, insurance, and other regulated uses may require prior written approval.
  • Webbcall may monitor metadata, complaints, traffic patterns, provider notices, and payment activity to detect abuse and enforce this policy.
  • Abuse, non-cooperation, missing compliance records, Twilio or carrier notices, or legal risk may lead to warning, restriction, suspension, termination, number release, refund denial, or reporting to providers, carriers, regulators, or law enforcement.

1. Purpose

This Acceptable Use Policy ("AUP") governs use of Webbcall and is incorporated into the Webbcall Terms of Service.

Webbcall provides browser-based voice calling and related telecommunications features. This AUP is designed to prevent unlawful calls, spam, fraud, caller ID misuse, traffic abuse, carrier violations, payment abuse, security abuse, and harm to recipients, users, providers, carriers, networks, and the public.

You must comply with this AUP, the Terms of Service, the Privacy Policy, applicable law, telecommunications rules, carrier rules, Twilio policies, payment provider rules, and any additional requirements Webbcall gives you.

2. General Rule

Use Webbcall only for lawful, wanted, transparent, and authorized communications.

You are responsible for:

  • Knowing who you are calling.
  • Having a lawful basis or required consent to call.
  • Identifying yourself accurately.
  • Using only caller IDs that you are authorized to use.
  • Honoring opt-out and do-not-call requests.
  • Keeping records proving consent where required.
  • Ensuring your calling activity is legal in all relevant jurisdictions.

If you are unsure whether a use is allowed, do not use Webbcall for that activity unless Webbcall approves it in writing and you have confirmed it is lawful.

Webbcall is intended for lawful personal and business communications, such as calls to family, friends, clients, partners, support contacts, service providers, and other recipients where the call is wanted, authorized, and compliant with applicable law.

3. Caller ID Requirements

You may use only:

  • A personal number that you own or control and have verified through Webbcall.
  • A virtual number purchased, assigned, or managed through Webbcall.
  • A shared Webbcall caller ID assigned to you by Webbcall.

You must not:

  • Spoof caller ID.
  • Use caller ID information that is false, misleading, inaccurate, or unauthorized.
  • Impersonate another person, organization, government agency, bank, carrier, emergency service, medical provider, law firm, court, law enforcement agency, or trusted institution.
  • Use caller ID to deceive, defraud, cause harm, harass, evade blocking, evade complaints, or wrongly obtain anything of value.
  • Use the shared Webbcall caller ID as though it is your owned or dedicated number.
  • Transfer, sell, rent, publish, or claim ownership of the Webbcall public pool number.
  • Circumvent Webbcall, Twilio, carrier, or regulatory caller ID controls.

4. Consent, Do-Not-Call, and Telemarketing

You must comply with all consent, disclosure, telemarketing, do-not-call, time-of-day, opt-out, and recordkeeping rules that apply to your calls.

You must not use Webbcall for:

  • Unsolicited sales or marketing calls without all required consent.
  • Calls to numbers on applicable do-not-call lists unless you have a valid legal exemption or consent.
  • Calls after the recipient has opted out, revoked consent, or asked not to be called.
  • Calls that fail to clearly identify the caller or purpose where disclosure is required.
  • Telemarketing, advertising, lead generation, political, fundraising, debt collection, survey, healthcare, financial, insurance, legal, or other regulated calling without satisfying all applicable rules.

Prerecorded, autodialed, AI-generated, or automated calling is prohibited unless Webbcall has approved it in writing and you have all legally required consent, disclosures, opt-out systems, and records.

5. Prohibited Activities

You must not use Webbcall for any of the following.

5.1 Spam and Unwanted Calling

  • Unsolicited bulk calling.
  • High-volume calling without consent.
  • Repeated calls to recipients who do not answer or who reject calls.
  • Calls designed to annoy, interrupt, or pressure recipients.
  • Lead generation or list-based calling without proper consent and suppression controls.

5.2 Fraud, Scams, and Deception

  • Phishing, vishing, smishing, social engineering, credential theft, or account takeover.
  • Tech support scams, bank scams, government impersonation, tax scams, courier scams, investment scams, crypto scams, romance scams, emergency scams, or similar schemes.
  • Misrepresenting products, services, prices, identity, urgency, affiliation, authority, or legal consequences.
  • Collecting payment, credentials, personal data, or sensitive information through deception.

5.3 Caller ID Misuse

  • Caller ID spoofing.
  • Neighborhood spoofing or local presence deception.
  • Using numbers you do not own, control, or have permission to use.
  • Using the shared Webbcall caller ID to impersonate a brand, local office, government agency, or individual.
  • Cycling numbers to avoid blocking, complaints, enforcement, reputation systems, or recipient controls.

5.4 Harassment and Harm

  • Threats, intimidation, stalking, extortion, coercion, blackmail, or harassment.
  • Hate, abuse, or discriminatory conduct.
  • Calls promoting violence, self-harm, exploitation, or unlawful harm.
  • Calls targeting minors in violation of law or without required parental consent.

5.5 Robocalling and Automation Abuse

  • Unapproved automated dialing.
  • Prerecorded voice campaigns.
  • AI voice calling, voice cloning, deepfake calls, or synthetic identity calls without written Webbcall approval and all required legal consent.
  • Call blasting, war dialing, or call flooding.
  • Attempts to automate Webbcall beyond published or approved interfaces.

5.6 Traffic Manipulation and Carrier Abuse

  • Artificial traffic generation.
  • Traffic pumping, access stimulation, revenue share fraud, arbitrage, or inflated traffic.
  • Call looping, call forwarding chains, short-duration call abuse, dead-air calls, silent calls, or abandoned calls.
  • SIM box, gateway, bypass, or gray-route abuse.
  • Any traffic pattern that harms carriers, triggers spam labeling, degrades networks, or violates provider requirements.

5.7 Illegal or Regulated Activity

  • Criminal activity.
  • Terrorism-related activity.
  • Human trafficking or exploitation.
  • Illegal gambling.
  • Unlawful sale of regulated goods or services.
  • Sanctions or export-control violations.
  • Unauthorized debt collection, financial services, healthcare, legal, insurance, or other regulated communications.
  • Calls that violate consumer protection, privacy, recording, wiretapping, anti-spam, telecommunications, or marketing laws.

5.8 Security and Service Integrity Abuse

  • Unauthorized access to Webbcall, accounts, APIs, systems, or data.
  • Credential sharing, credential stuffing, token theft, or session hijacking.
  • Bypassing rate limits, billing controls, caller ID checks, verification flows, or proxy authentication.
  • Reverse engineering, scraping, probing, vulnerability exploitation, or denial-of-service activity.
  • Malware, harmful code, bots, or automated abuse.
  • Interference with Webbcall, Twilio, Supabase, Dodo Payments, hosting providers, carriers, or third-party networks.

5.9 Payment and Credit Abuse

  • Fraudulent payments, stolen payment methods, unauthorized chargebacks, or payment laundering.
  • Using credits obtained through fraud, error, exploit, promotion abuse, or unauthorized access.
  • Creating multiple accounts to evade payment, abuse, credit, verification, number, or enforcement limits.

6. High-Risk Uses Requiring Written Approval

The following uses require Webbcall's prior written approval and may require additional verification, contractual terms, compliance proof, consent records, or technical controls:

  • Call centers or business process outsourcing.
  • Telemarketing, advertising, sales outreach, lead generation, or fundraising.
  • Political, campaign, advocacy, or polling calls.
  • Debt collection, credit repair, lending, insurance, investment, financial, tax, legal, healthcare, or pharmacy-related calls.
  • Calls involving minors, schools, charities, nonprofits, public agencies, or emergency/public safety matters.
  • High-volume calling.
  • Automated, prerecorded, AI-generated, or scripted campaigns.
  • Calling to or from jurisdictions with special telecommunications or data protection requirements.

Approval by Webbcall does not mean your use is legal. You remain responsible for legal compliance.

7. Shared Webbcall Caller ID Rules

The public pool number is a shared Webbcall caller ID available to all users and controlled by Webbcall, Twilio, carriers, or other providers.

You must not:

  • Claim ownership of the shared Webbcall caller ID.
  • Publish it as your permanent or dedicated business number.
  • Use it for account recovery, identity verification, regulated notices, legal notices, or emergency communications.
  • Transfer, rent, sell, resell, or sublicense it.
  • Use it to impersonate another person or organization.
  • Use it in a way that causes complaints, spam labeling, blocking, carrier enforcement, or reputational harm.

Webbcall may monitor metadata, complaints, traffic patterns, and provider signals connected to the shared Webbcall caller ID. Webbcall may restrict, rotate, reassign, replace, or withdraw the shared Webbcall caller ID at any time.

8. Recording and Monitoring

Webbcall currently does not intentionally provide call recording storage.

If you record, monitor, transcribe, broadcast, or store calls using any external tool, device, browser feature, third-party service, or future Webbcall feature, you must:

  • Obtain all legally required consent before recording or monitoring.
  • Provide all legally required notices.
  • Comply with all recording, wiretapping, privacy, employment, consumer protection, and data protection laws.
  • Secure and lawfully handle any recordings or transcripts.

9. Complaints and Investigations

Webbcall may investigate:

  • Recipient complaints.
  • Carrier complaints.
  • Twilio or provider notices.
  • Payment disputes.
  • Law enforcement or regulatory requests.
  • Suspicious traffic patterns.
  • Fraud, spam, security, or abuse indicators.
  • Violations of these Terms, the AUP, or third-party provider policies.

You must cooperate with investigations, including by providing consent records, call purpose, calling lists, opt-out records, business identity, campaign details, and other information reasonably requested by Webbcall.

If a voice call to or from a United States phone number is suspected of being an illegal robocall, you must cooperate with Webbcall, Twilio, carriers, traceback organizations, regulators, and other relevant parties to identify the origin of the call, the upstream provider, the responsible customer, and any end user involved. This cooperation may include promptly providing call records, caller identity information, consent records, campaign details, traffic source information, reseller or customer information, and other information needed for traceback, mitigation, blocking, reporting, or legal compliance.

If you are considered a domestic or foreign voice service provider, gateway provider, reseller, or similar provider under FCC or other telecommunications rules, you are responsible for any required Robocall Mitigation Database registration, robocall mitigation program, certification, traceback response process, customer due diligence, and related compliance obligations. Webbcall may block, restrict, suspend, or refuse traffic to or from United States phone numbers where required by Twilio, carriers, regulators, traceback obligations, or robocall mitigation rules, including where required registration or certification is missing.

Failure to cooperate may result in suspension or termination.

When Webbcall receives an abuse report, Webbcall may review the report details, compare the report with account activity and call metadata, review carrier or provider signals, ask the reporting party for more information, ask the user for consent or compliance records, temporarily restrict risky features, and preserve records needed for investigation, dispute handling, security, or legal compliance.

As an operational guideline, Webbcall may generally treat one credible abuse report as a warning or compliance request, three credible abuse reports as grounds for temporary suspension or feature restriction, and four to five credible abuse reports as grounds for permanent account suspension or termination. Webbcall may act faster, skip steps, or take stronger action at any time where activity appears unlawful, fraudulent, harmful, high-risk, carrier-blocking related, payment-abusive, or likely to harm recipients, providers, carriers, Webbcall, or the public.

10. Monitoring and Enforcement

Webbcall may monitor account activity, call metadata, caller ID use, payment activity, complaint data, security logs, webhook data, provider notices, and traffic patterns to operate the service and enforce this AUP.

Enforcement may include:

  • Warning.
  • Rate limits or feature restrictions.
  • Caller ID restriction or removal.
  • Shared Webbcall caller ID access removal.
  • Virtual number suspension or cancellation
  • Credit hold or refund denial.
  • Account suspension or termination.
  • Blocking destinations, numbers, countries, or traffic patterns.
  • Reporting to providers, carriers, payment networks, regulators, or law enforcement where appropriate.

Webbcall may take immediate action without prior notice where necessary to protect recipients, users, carriers, providers, payment networks, Webbcall, or the public.

11. Abuse Reporting

To report suspected abuse, contact abuse-report@webbcall.com.

Please include, if available:

  • Date and time of the call.
  • Caller ID shown.
  • Number called.
  • Description of the issue.
  • Screenshots, recordings, voicemail, or other evidence if lawfully obtained.
  • Your contact details for follow-up.

Webbcall reviews abuse reports as soon as reasonably practicable. Depending on the report, Webbcall may acknowledge receipt, request additional details, investigate account and call metadata, ask the user for compliance proof, issue a warning, restrict calling, suspend caller IDs or virtual numbers, suspend the account temporarily, permanently terminate the account, deny refunds, or report the activity to providers, carriers, regulators, payment networks, or law enforcement where appropriate.

12. Policy Updates

Webbcall may update this AUP from time to time. Updated versions will be posted with a new "Last Updated" date. Continued use of Webbcall after an update becomes effective means you accept the updated AUP.

13. Contact

Business: pratham@webbcall.com

Support: support@webbcall.com

Abuse: abuse-report@webbcall.com

Legal owner: DevX100

Address: DevX 100 webbcall Bangalore, Bangalore; Karnataka 560048, IN tel: +91.9068292162, devx100ai@gmail.com